1. Availability Objective
Meeky Boost aims to keep hosted services available and functioning within the limits of the purchased plan, upstream infrastructure, and maintenance requirements. Planned maintenance, emergency security work, third-party outages, and events outside reasonable control are excluded from any availability expectation.
Where a service depends on external infrastructure, DNS providers, domain registrars, payment networks, or customer-managed integrations, Meeky Boost can coordinate support but cannot guarantee third-party restoration time.
2. Incident Handling
Operational issues are prioritised based on severity, scope, and the risk posed to active customer services. Critical incidents affecting service access are handled ahead of routine configuration requests or project questions.
Customers should report incidents with enough detail to identify the environment involved, the visible symptoms, and any relevant timestamps or screenshots.
3. Support Scope
Standard support includes reasonable assistance for purchased services, billing clarification, and issue triage. Deeper application debugging, custom development, migration planning, or third-party software administration may fall under technical services rather than baseline support.
Support is provided through the published channels, including email and WhatsApp, with responses handled according to queue volume, issue severity, and business hours.
4. Maintenance and Changes
Meeky Boost may perform maintenance, upgrades, and security-related changes when necessary to protect service quality or platform integrity. Where practical, disruptive work should be communicated in advance.
Customers remain responsible for validating application-level compatibility when requesting custom software changes, third-party plugins, or infrastructure modifications.
5. Service Credits and Limitations
Unless explicitly stated in a separate signed agreement, this page is a general operating policy and does not automatically create monetary credits, penalties, or guaranteed response times.
If a custom contract or enterprise quotation includes specific uptime or support commitments, the signed commercial agreement will take precedence over this general page.
Email our sales team or use WhatsApp for billing or service questions.